Frequently Asked Questions
Everything you need to know about our fresh-roasted coffee and delivery.
When will my coffee be roasted and shipped?
To ensure maximum freshness, we roast our beans in small batches daily. Orders are typically processed and shipped within 24 to 48 hours of roasting.
Do you offer coffee subscriptions?
Yes, we offer customizable subscriptions where you can choose your favorite blends or single-origin coffees and set your preferred delivery frequency.
What is your return policy for coffee beans?
As coffee is a perishable food item, we cannot accept returns on roasted coffee. However, if there is an issue with your order or you are unsatisfied, please contact us within 14 days and we will make it right.
Do you ship internationally?
Currently, we ship to all 50 U.S. states and select international destinations. Shipping rates and delivery times vary based on the destination.
Can I change or cancel my order?
Because we prioritize fast roasting and shipping, orders enter our production queue quickly. Please contact our support team within 2 hours of placing your order to request any changes.
Are your coffee beans ethically sourced?
Absolutely. We practice direct trade, building long-term relationships with farmers to ensure sustainable practices and that growers are paid well above Fair Trade premiums.