Returns & Exchanges

At Sightglass Coffee, we strive for excellence in every roast, but if you are not completely satisfied with your purchase, we are here to help. Due to the perishable nature of coffee, we offer returns on brewing equipment and merchandise within 30 days of purchase.

Return Process

• 1.
  Review Eligibility

  Ensure your item is unused, in its original packaging, and was purchased within the last 30 days; please note that roasted coffee beans are generally non-returnable.

• 2.
  Contact Support

  Email our customer experience team at support@sightglasscoffee.com with your order number and the reason for your return to receive a return authorization.

• 3.
  Pack and Ship

  Securely package your items and use the provided shipping label or a carrier of your choice to send the package back to our San Francisco roastery.

• 4.
  Receive Refund

  Once we receive and inspect your return, we will process a refund to your original payment method within 5 to 7 business days.